Returns & Refunds Policy

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Thanks for shopping with Olëra!
Please read the terms below and contact us if you have any inquiries.

Returns                                                                                                      

• To be eligible for a return, no more than 7 days must have passed from the day you received the package and the product (s) must be unopened & still sealed.
• Please contact us to get approval for the return before shipping back the goods.
• Accepted methods of shipment are listed below.

Shipping

• We only accept return shipments through your local post office (USPS, Deutsche Post, Royal Mail etc.)
• You will be responsible for paying for your own shipping costs for returning your item(s).
• Shipping costs are non­refundable. The original shipping cost will be deducted from your refund.
• The package needs to include the receipt or proof of purchase.

Refunds

• Once we receive your return shipment, we will inspect it and notify you that it has been received as well as the status of your refund.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within a certain amount of days, depending on your card issuer's policies.